FAQ

General FAQ

What is GB Prime Pay?

GB Prime Pay is an online payment platform which enables merchants to receive payments from their customers in a simple and secure way.GB Prime Pay payment channels include
GB Prime Pay payment channels include
- Credit/Debit card payment with VISA, MasterCard, American Express and JCB
- Installment (IPP) with Thai’s banks
- QR code (cash)
- Bill Payment for ATM Payment and BigC Superstore
- WeChat Pay
Yes, you can. GB Prime Pay serves any kind of merchant entity from corporates to companies, SMEs and individuals.
We do not charge any registration fee nor initial setup fee. We only charge as per transaction fees.
We can provide our services to online merchants that has no website.Merchant can create payment link (GB link) via GB’s mobile application or GB’s website and share the link to their customers View GenLink No website is needed. How to Genlink

Registration

Merchant can sign-up/register for GB Prime Pay services through
1. our online registration Register
2. complete our application form (with other documents) and send to register@gbprimepay.com or contact us for more information Contact Us
We follow a process of verifying merchant’s information according to the laws and common standards.

For company

- Copy of Business Registration Company and Certificate (Six months updated)
- Copy of Certificate of Vat/Tax (Pho Pho 20) (if any)
- Copy of ID of authorized person for Thai or Copy of Passport and Work permit for foreigner
- Copy of house registration of authorized person who signs on agreement for Sole Proprietor 
- Company’s map (Same address as Business Registration) 
- Sample of Home Page, Company Information, Product Image, Product/Service
- Company logo or trademark
- Copy of company’s bank account
- Additional documents for specific industry that required licensed/certification such as certification for cosmetic, certification for travel agency

For individual

- Copy of ID of authorized person for Thai or Copy of Passport and Work permit for foreigner
- Copy of Certificate of Vat/Tax (Pho Pho 20) (if any)
- Copy of house registration of authorized person 
- Sample of Home Page, Company Information, Product Image, Product/Service
- Description with transaction currency, and Payment Confirmation Page 
- Copy of bank account (account name must be same as other documents)
- logo or trademark
- Additional documents for specific industry that required licensed/certification such as certification for cosmetic, certification for travel agency

You can leave “Ref code” blank.
When a customer makes payment (credit card transaction), the status will show “Authorized”, and then when the time reach 20.00 PM. (BKK Time) the transaction status will change to “Settled” “Authorized” means that transaction is successful, and a credit line has been approved.“Settled” means that GB Prime Pay has collected the money from customer.
Credit/Debit Card, Installemt, WechatPay transactions are cancellable by using GB Prime Pay's website or

1.1 Void : is order cancellation, merchant must proceed void within the same day as the transaction (before 20.00 PM. BKK Time, transaction status “Authorized”) the order will immediately be cancelled, no fees involved.


1.2 Refund : can execute anytime (transaction status is “Settled”). The time for processing a refund is up to the Card Issuer.

2. Cash payment transaction (QR Code, Bill Payment) is non-refundable

Yes, you can.
PIN code is a 6 digits password for order cancellation confirmation. You will be requested to setup your PIN code at the first time when you tried to execute a transaction cancellation.

Merchant Help

We charge a service fee as per transaction. Service fees depend on type of payment such as Credit/Debit card payment gateway, installment, QR code and WechatPay. It also depends on type and merchant’s business as well. For more information please Contact Us
No, GB Prime Pay will transfer money to merchants on the agreement date.
Merchant shall receive the money according to the date which is shown in your profile page.

There are 2 scenarios regarding transfer fee

Total transfer amount Less than 50,000 THB, GB Prime Pay will charge a transfer fee of 20 THB Total transfer amount More than 50,000 THB and GB Prime Pay will waive the transfer fee

Example 1

Merchant A Transfer day is Tuesday Merchant A has 2 payment transactions which are Saturday transaction of 4,000 THB and Sunday transaction of 10,000 THB Total transfer amount of merchant A = (4,000 + 10,000) = 14,000 THB, GB Prime Pay will transfer money to Merchant A on Tuesday in amount of 14,000 – 20 = 13,980 THB

Example 2

Merchant B Transfer day is Tuesday Merchant B has 2 payment transaction which are Saturday transaction of 30,000 THB and Sunday transaction of 40,000 THB Total transfer amount of merchant B = (30,000 + 40,000) = 70,000 THB, GB Prime Pay will transfer money to Merchant B on Tuesday in amount of 70,000 THB (transfer fee waive)

Remark: the examples above are not subject to transaction fee.

Yes, you can change your transfer day to suit your business, please contact our staff for more information please Contact Us
The minimum transfer amount is 100 THB, once your balance reaches 100 THB, GB Prime Pay will transfer money to the merchant on the next transfer day.
Please go to forget my password link Forgot Password and follow the instructions
GB Prime Pay provides sub-role (account). Merchant can create sub-roles for each staff according to

Technical Help

Once a merchant account is approved, GB Prime Pay will send public key and secret key to merchant via e-mail. If merchant does not receive an e-mail, please contact it@gbprimepay.com or Contact Us
Merchant can get token (customer key) from Profile page (website version). Once you login, please go to profile > scroll down > press gen token button
Please contact info@gbprimepay.com for providing test account.
Please make sure that all connections are secure with SSL (https)